11. GDPR Compliance

TicketHUB ZM is committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679, which governs the protection of personal data for individuals within the European Economic Area (EEA). Even though we primarily operate in Zambia, we adopt data protection practices aligned with international standards.

Under the GDPR, users have the following rights regarding their personal data:

• Right to Access: You may request access to the personal data we hold about you.


• Right to Rectification: You can request corrections to inaccurate or incomplete personal data.


• Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data under certain conditions.


• Right to Restrict Processing: You may ask us to limit the use of your data in specific circumstances.


• Right to Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format.


• Right to Object: You may object to the processing of your personal data for marketing or other purposes.


• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.

To exercise any of the rights above or for GDPR-related queries, please contact our Data Protection Officer at:

Email: [email protected]

Phone: +260 975 168 880

If you believe that your data rights have been violated, you also have the right to lodge a complaint with the appropriate supervisory authority in your country of residence.