Effective Date: 8/05/2025 At ticketHUB ZM (“we,” “us,” “our”), we are committed to ensuring the privacy, security, and satisfaction of our users. This document outlines the Privacy Policy and Refund Policy governing the use of our services. By using ticketHUB ZM’s platform to purchase tickets or access our services, you agree to abide by the terms set forth herein.Privacy Policy 1. Introduction This Privacy Policy explains how ticketHUB ZM collects, uses, stores, and protects your personal information. We are committed to ensuring your privacy and compliance with applicable data protection laws, including Zambia’s Data Protection Act No. 3 of 2021 and international data protection standards such as the General Data Protection Regulation (GDPR). 2. Information We Collect We may collect the following types of information: Personal Information: This includes data such as your full name, email address, phone number, payment details, and billing information. Event Preferences & History: Information about your ticket purchases and preferences helps us to personalize your experience. Technical Data: This includes data collected through cookies such as your IP address, device type, browser type, and usage data. Transactional Data: Details regarding your purchases, payment methods, and any related interactions with our platform. Location Data: If enabled, we may collect location information to optimize event recommendations and facilitate event check-in. 3. How We Use Your Information We use the information we collect for the following purposes: Ticket Purchases: To process your orders, validate your transactions, and deliver customer support. Event Communication: To send you notifications about your ticket purchase, event updates, or cancellations. Improvement of Services: To enhance the user experience, provide personalized recommendations, and ensure platform functionality. Marketing & Promotions: With your consent, we may send promotional materials and updates on upcoming events. Compliance: To comply with legal, regulatory, and contractual obligations. 4. Sharing Your Information We may share your information with the following entities: Event Organizers: For event-related communication and validation of ticket information. Payment Processors: To facilitate secure payment transactions. Service Providers: Third-party companies that assist with system hosting, email delivery, and analytics. Legal Compliance: Authorities or legal entities when required by law or to protect our rights or users' safety. 5. Data Retention We retain your personal data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law. 6. Your Rights As a data subject, you have the following rights: Access: Request a copy of your personal data. Correction: Request updates or corrections to your data. Erasure: Request deletion of your data when it is no longer necessary. Restriction: Object to or restrict certain types of data processing. Portability: Request the transfer of your data to another service provider. Withdraw Consent: Withdraw consent for processing where consent was previously given. To exercise these rights, please contact us at [email protected] 7. Security of Your Information We implement robust security measures to protect your personal information. These include: Encryption: Using industry-standard encryption to protect data during transmission. Firewalls & Secure Servers: To safeguard your information against unauthorized access. Access Controls: Restricting access to data to authorized personnel only. 8. Cookies ticketHUB ZM uses cookies to enhance your browsing experience and collect non-personal data such as site usage. By continuing to use our platform, you consent to the use of cookies in accordance with our [Cookie Policy]. 9. International Transfers We may transfer your data outside Zambia for processing and storage. We will ensure adequate protection of your data by using safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms as required under data protection laws. 10. Data Breach Notification In the event of a data breach that affects your personal information, we will notify you within 72 hours of detecting the breach, as required by law. The notification will contain details of the breach, its potential impact, and the actions we are taking to address it. 11. Children's Privacy Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately.
Refund Policy
Effective Date: 8/05/2025
At ticketHUB ZM, we are committed to ensuring that your ticket purchasing experience is seamless and stress-free. We understand that plans can change, and this policy outlines the conditions under which refunds may be granted. By purchasing a ticket through our platform, you agree to the terms outlined in this Refund Policy.
1. General Refund Terms
Original Purchaser Only: Refunds can only be requested by the original purchaser of the ticket.
Refund Method: All approved refunds will be credited to the original payment method used.
Processing Fee: A flat ZMW 2.00 processing fee applies to all successful refund requests.
System Error Exception: If a refund is necessitated by a system error or technical issue caused by ticketHUB ZM (e.g., duplicate charges or ticketing glitches), the processing fee will be waived.
2. Refunds for Cancelled Events
If an event is cancelled by the organizer:
Full Refund: You are entitled to a full refund, less the ZMW 2.00 processing fee (unless waived as noted above).
Notification: You will be informed via email or through your ticketHUB ZM account.
Processing Time: Refunds will be processed within 10 to 14 business days from the date of cancellation confirmation.
3. Refunds for Postponed or Rescheduled Events
If an event is postponed or rescheduled:
You may choose to attend the event on the new date or request a refund.
Refund Request Deadline: Refund requests must be submitted within 14 business days after the announcement of the new date.
Processing Fee: A ZMW 2.00 processing fee applies.
Processing Time: Refunds will be processed within 10 to 14 business days following approval.
4. Refunds for Other Circumstances
Refund requests outside of cancellations or postponements may be considered under the following:
Incorrect Ticket Purchase: Refunds may be requested within 24 hours of purchase, provided valid proof is submitted.
Duplicate Purchases: If you accidentally purchased multiple identical tickets, you must request a refund within 24 hours.
Note: All such refunds are subject to the ZMW 2.00 processing fee unless due to a system error.
5. Non-Refundable Tickets
Tickets marked as “Non-Refundable” or “Final Sale” are not eligible for refunds under any circumstances.
Third-Party Fees: Charges levied by third parties (e.g., payment processors) are non-refundable.
No-shows: Tickets for users who do not attend the event are non-refundable, even if the event is held as scheduled.
6. Undelivered or Inaccessible Tickets
If you do not receive your ticket or are unable to access it due to a technical error:
Contact us within 48 hours of the issue.
After verification, we will either resend the ticket or initiate a refund based on the situation.
The ZMW 2.00 processing fee will not apply if the issue originated from our platform.
7. How to Request a Refund
To request a refund:
Log into your ticketHUB ZM account.
Navigate to the “My Tickets” section and select the relevant ticket.
Use the contact form on the event page to message the event organizer directly.
Include your Ticket Number, full name, email address, and the reason for your refund request.
The event organizer is expected to respond within 5 business days. If no response is received or you need assistance, our support team will step in to facilitate communication.
8. Exceptions and Limitations
Event Organizer Authority: Refund eligibility is subject to the terms and policies set by the event organizer. ticketHUB ZM acts as a facilitator and may process refunds on the organizer’s behalf but does not determine event-specific refund conditions.
Dispute Resolution: If your refund request is denied by the organizer, you may escalate the issue to our support team at [email protected] for further review.
Force Majeure: ticketHUB ZM is not liable for cancellations or delays caused by events beyond our control, such as natural disasters, pandemics, or government restrictions.
9. Your Legal Rights
Nothing in this Refund Policy affects your statutory rights under the laws of the Republic of Zambia, including but not limited to rights granted under the Consumer Protection Act and related regulations.
Contact Us
For questions or assistance with refunds, contact us:
